Accessibility Statement

Last updated: May 30, 2026

ROAM BLK is committed to making travel planning accessible to everyone in our community, including travelers with disabilities. We believe access to culturally-affirming travel resources is a right, and we work to ensure our mobile application, website, and communications are usable by the widest possible audience.

1. Our Commitment

Olang Global LLC, the operator of ROAM BLK, is committed to providing a digital experience that conforms substantially with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C). We also work to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act (where applicable), and Title III obligations as a public-facing service.

2. Standards We Apply

We use the following standards as our reference frameworks:

WCAG 2.1 AA — Web Content Accessibility Guidelines, the global accessibility benchmark
Apple Human Interface Guidelines — Accessibility for the iOS app
Material Design Accessibility for the Android app
EN 301 549 for users in the European Union

3. What We've Built

Accessibility features currently supported in ROAM BLK include:

Screen reader support — descriptive labels and accessibility hints on interactive elements across the mobile app for VoiceOver (iOS) and TalkBack (Android)
Dynamic Type / text scaling — text resizes with your system font-size preferences
High color contrast — UI colors meet WCAG AA contrast ratios for primary text and interactive elements
Keyboard navigation on the web — all interactive elements on roamblk.com are reachable via keyboard
Reduced motion — animations respect your device's "Reduce Motion" / "Prefers Reduced Motion" setting
Semantic markup on the web — headings, landmarks, and ARIA labels for assistive technologies
Alt text on key marketing imagery
Closed captions / transcripts on official ROAM BLK video content where feasible
Plain-language summaries in our Terms of Service, Privacy Policy, and Community Guidelines

4. Known Limitations

We're transparent about where we're not yet where we want to be:

Some user-uploaded photos (profile photos, trip posts, host listing imagery) do not have alt text because they are submitted by the community. We are exploring AI-assisted alt-text generation for user uploads.
Some destination videos and ambient background videos do not yet have captions or audio descriptions.
Some third-party integrations embedded in our experience — including Stripe Checkout, Apple Pay, Google Pay, App Store / Play Store sheets, and external host links — are governed by those providers' accessibility implementations, not ours.
Nova AI responses are generated dynamically and have not been reviewed individually for accessibility-specific phrasing.

We are actively working to address these gaps and welcome reports about additional issues.

5. Assistive Technologies We Test With

ROAM BLK has been tested with the following assistive technologies and browser combinations:

VoiceOver on iOS 17 and iOS 18 with Safari
TalkBack on Android 13+ with Chrome
NVDA and JAWS on Windows with Chrome, Edge, and Firefox (web only)
VoiceOver on macOS with Safari and Chrome (web only)
System-level Dynamic Type, Bold Text, Reduce Motion, and High Contrast settings

6. Ongoing Efforts

Accessibility is not a one-time project. We have committed to:

Including accessibility review as a step before shipping any major new feature
Periodic third-party accessibility audits of the mobile app and website
Training internal contributors on WCAG fundamentals and inclusive design
Tracking accessibility bug reports with the same urgency as security and privacy reports
Publishing updates to this statement as features, scope, and conformance level change

7. Third-Party Content

ROAM BLK includes content and services provided by third parties, including but not limited to: Firebase (Google), Stripe, RevenueCat, Expo, App Store and Google Play, external destination images, and host-supplied listings. We do our best to choose accessible providers but cannot guarantee the accessibility of content or services we do not control.

8. Feedback & Requests for Accommodation

If you encounter an accessibility barrier in ROAM BLK, or if you would like to request information in an alternative format, please contact us. We treat accessibility reports as high-priority and aim to acknowledge them within 2 business days and provide a substantive response within 10 business days.

Email: accessibility@weareroam.app
General contact: hello@roamblk.com
Postal mail: Olang Global LLC, Attn: Accessibility, available on request via email

When reporting an issue, please include (where possible): the page or screen affected, the device and operating system, the assistive technology in use, and a brief description of the barrier and the outcome you expected.

9. Formal Complaints

If you believe you have not received a satisfactory response to an accessibility concern, you may file a complaint under applicable law in your jurisdiction. Nothing in this statement is intended to waive or limit any rights you have under the ADA, Section 504, Section 508, the European Accessibility Act, or other accessibility laws.

10. Changes to This Statement

We update this statement periodically to reflect the current accessibility status of ROAM BLK. The "Last updated" date at the top reflects the most recent material revision. We may make non-material edits without updating that date.

ROAM BLK is operated by Olang Global LLC. Travel safe, travel together.