Last updated: April 22, 2026
Welcome to ROAM. By creating an account or using the ROAM mobile application ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
You must be at least 18 years old to create an account and use ROAM. By registering, you represent that you meet this age requirement.
You are responsible for maintaining the security of your account credentials and for all activity under your account. You agree to provide accurate, current information in your profile. You may not impersonate another person or create multiple accounts.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these Terms, and to remove, withhold, dampen, or refuse to display any rating or content at our discretion.
You retain ownership of content you post (photos, text, trip details, posts, ratings, and survey responses). By posting content on ROAM, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, modify, aggregate, derive metrics from, and excerpt that content within the Service and in promotional materials about the Service. You may delete your individual content at any time; aggregated and de-identified derivative metrics (such as Community Safety Ratings) may persist after deletion as described in our Privacy Policy.
You are solely responsible for content you share. We may remove content that violates these Terms or is reported by other users.
As a guest: When you purchase a ticket or book an experience, you agree to the listed price and the host's stated policies. Refunds are processed according to the cancellation policy displayed at the time of booking.
As a host: By listing events or experiences, you agree to honor bookings, provide the described service, and comply with all applicable local laws. ROAM retains a platform fee on each transaction as displayed at the time of listing. Payouts are processed via Stripe Connect and subject to Stripe's payout schedule.
ROAM is a marketplace platform. We do not directly provide travel experiences and are not liable for the quality, safety, or accuracy of host-provided services.
ROAM offers travel companion matching ("Travel Buddy"), group trip planning, community posts, and direct messaging. These features are designed to facilitate genuine connections among travelers. You agree to use these features respectfully and in good faith.
ROAM does not perform background checks on users. Exercise personal judgment and caution when arranging to meet other travelers in person. ROAM is not responsible for any interactions, arrangements, or outcomes arising from connections made through the Service.
ROAM may invite you to complete a short post-trip survey about your personal sense of safety in destinations you have visited. Survey responses are subjective opinions based on individual experiences at a particular point in time.
ROAM aggregates these responses and may display them to other users as smoothed numeric scores, ranges, segmented breakdowns (for example, by time of day or whether the traveler was solo), trend indicators, or excerpted quotations ("Community Safety Ratings"). Aggregation methods may include statistical smoothing, recency weighting, outlier dampening, and minimum-sample-size thresholds. The current methodology is described at a high level in ROAM's Community Guidelines.
Community Safety Ratings are not facts, professional safety assessments, security advisories, or guarantees of any kind. Safety conditions vary by neighborhood, time of day, season, demographics, individual circumstances, and current events, and can change rapidly. A high score does not mean an area is safe; a low score does not mean it is unsafe.
You agree not to rely solely on Community Safety Ratings or any other content within the Service when making travel, accommodation, transportation, or personal-safety decisions. Always consult official government travel advisories (such as the U.S. Department of State or your home country's equivalent), local authorities, and other authoritative sources before traveling, and exercise your own judgment on the ground.
ROAM does not verify the accuracy, completeness, or honesty of any individual rating or comment. We may, without notice, withhold, dampen, recompute, segment, anonymize, excerpt, or remove ratings and comments to protect the integrity of the Service. You may opt out of contributing your responses to public aggregate scores in your Privacy Settings.
ROAM includes Nova, an AI-powered travel assistant. Nova's responses are generated by large language models and are provided for informational and inspirational purposes only. Nova's suggestions — including destination recommendations, cultural information, safety tips, and itineraries — may not always be accurate, complete, or current.
Do not rely solely on Nova for safety-critical travel decisions. Always verify important information through official government travel advisories, local authorities, and other authoritative sources.
The ROAM Passport lets you log countries and destinations you have visited. Passport stamps, badges, and cultural content (including the Cultural Calendar) are provided for entertainment and community purposes. Cultural information is curated but may not reflect all nuances of a destination's culture or current events.
ROAM offers optional paid subscriptions (ROAM+, Founding Member) managed through Apple's App Store and Google Play. Subscription terms, pricing, and renewal policies are governed by the applicable app store's terms. You can manage or cancel subscriptions in your device's Settings at any time.
Event and experience payments are processed by Stripe. Subscription billing is managed by RevenueCat. By making a purchase, you agree to the applicable terms of Stripe and RevenueCat.
The ROAM name, logo, design, and original content are the property of Olang Global LLC. You may not reproduce, distribute, or use our branding without prior written permission.
ROAM is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service. Travel information, destination data, AI-generated suggestions (Nova), Community Safety Ratings, traveler-submitted comments, and any aggregate scores or indicators derived from them are provided for informational and inspirational purposes only and should not be relied upon as the sole basis for travel planning or safety decisions.
To the maximum extent permitted by law, ROAM and Olang Global LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to lost travel plans, missed connections, financial losses, or personal injury resulting from interactions with other users or host-provided services.
Without limiting the foregoing, ROAM and Olang Global LLC shall not be liable for any harm, loss, injury, or damages arising from your reliance on Community Safety Ratings, post-trip survey responses, traveler-submitted comments, or any aggregate scores, ranges, segments, trends, or excerpts derived from them. You acknowledge that such ratings and comments are subjective opinions of other travelers and may be inaccurate, incomplete, outdated, biased, or fraudulent despite ROAM's good-faith efforts to maintain their integrity.
You may delete your account at any time through Settings > Delete Account. Upon deletion, your profile, content, and data will be permanently removed within 30 days. Active subscriptions must be cancelled through your device settings before deleting your account to avoid further billing.
We may update these Terms from time to time. Continued use of ROAM after changes constitutes acceptance of the updated Terms. We will notify you of material changes through the app or by email.
These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.
Questions about these Terms? Contact us at legal@weareroam.app.
ROAM is operated by Olang Global LLC.